Therapist Team Lead, Remote, Arizona

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-weight: 400; font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner.  We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.</span><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 10pt;"></span></p></div><p><strong><span data-contrast="none">The Ascend Story</span></strong><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <p><span data-contrast="none">Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health therapy solutions with a commitment to equity, compassion, and operational excellence.</span> <span data-contrast="none">We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <p><span data-contrast="none">Our work environment fosters:</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <ul> <li><span data-contrast="none">Collaboration and teamwork</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Patient-First Mindset</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Work from home opportunities</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Career Growth and Professional Development Training</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> </ul> <p><strong><span data-contrast="none">Why Ascend?</span></strong><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <p><span data-contrast="none">You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. </span><span data-contrast="none">We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <p><strong><span data-contrast="auto">Position Overview:</span></strong><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></p> <p><span data-contrast="none">The Therapy Team Lead provides direct patient care while managing an assigned team of Therapists at their designated CHC site. The Team Lead serves as the first point of contact for clinical and operational issues, monitoring performance metrics such as schedule utilization, encounter completion, documentation timeliness, and collaborating with cross-functional leadership to align team performance with organizational goals. The Team Lead also supports onboarding, provider engagement, and workflow optimization to ensure effective integration and consistency across the assigned team. While the position has direct oversight of a team of Therapists, the position may also assist with projects and operations within other service lines as needed. This role balances clinical responsibilities with leadership duties focused on provider support, quality assurance, and operational efficiency. </span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></p> <p><strong><span data-contrast="auto">Key Areas of Ownership: </span></strong><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></p> <ul> <li><span data-contrast="none">Provide direct patient care within the Ascend model, maintaining a clinical schedule that balances administrative duties, as determined by organizational leadership. The team lead position is slated for 80% to 85% direct patient care,15% to 20% administrative responsibilities. This is subject to change as the company needs evolve. </span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Oversight of assigned Therapy direct reports by monitoring productivity, documentation timeliness, and schedule utilization; serve as the first point of escalation for operational efficiencies. </span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Support onboarding initiatives and integration of new Therapists.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Provide proactive coaching, conduct bi-annual performance evaluations, and assist with professional development opportunities, ensuring a consistent level of accountability is maintained related to patient impact and quality of care.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Address routine clinical questions when appropriate, while ensuring providers follow supervision and CEED guidance channels.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Participate in training, orientation, and quality assurance initiatives, including chart reviews, to ensure documentation is accurate and meets regulatory compliance.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Contribute to policy and procedure development, compliance initiatives, and timely resolution of patient complaints.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Coordinate with Clinical Operations, CEED, Clinical Supervisors and Therapy leadership to optimize interdisciplinary workflows and training programs.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Perform additional leadership and operational responsibilities as assigned.</span><span data-ccp-props="{" 201341983":0,"335559738":240,"335559739":240,"335559740":278}"=""> </span></li> </ul> <p><strong><span data-contrast="auto">Qualifications: </span></strong><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></p> <ul> <li><span data-contrast="none">Active and unrestricted independent license (LCSW, LPC, LMFT) in state of primary residence and state of therapy services being rendered. (required)</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":259}"=""> </span></li> <li><span data-contrast="none">3+ years of clinical experience in behavioral health (required)</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":259}"=""> </span></li> <li><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":259}"=""><span class="TextRun SCXW229822399 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW229822399 BCX8">Board-certified to provide </span><span class="NormalTextRun SCXW229822399 BCX8">clinical supervis</span><span class="NormalTextRun SCXW229822399 BCX8">ion</span><span class="NormalTextRun SCXW229822399 BCX8"> (preferred)</span></span><span class="EOP SCXW229822399 BCX8" data-ccp-props="{" 201341983":0,"335559739":0,"335559740":259}"=""> </span></span></li> <li><span data-contrast="none">Prior leadership experience (preferred)</span><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></li> <li><span data-contrast="none">Prior policy and procedure development experience (preferred)</span><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></li> </ul> <p><strong><span data-contrast="auto">Physical Requirements: </span></strong><span data-contrast="auto">This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:</span><span data-ccp-props="{" 201341983":0,"335559740":278}"=""> </span></p> <ul> <li><strong><span data-contrast="auto">Prolonged Sitting</span></strong><span data-contrast="auto">: Ability to sit for extended periods during working hours.</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><strong><span data-contrast="auto">Manual Dexterity</span></strong><span data-contrast="auto">: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><strong><span data-contrast="auto">Visual Requirements</span></strong><span data-contrast="auto">: Adequate vision for reading computer screens and documents.</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><strong><span data-contrast="auto">Communication</span></strong><span data-contrast="auto">: Clear verbal and written communication skills for virtual meetings and correspondence.</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><strong><span data-contrast="auto">Hearing</span></strong><span data-contrast="auto">: Sufficient hearing ability for participating in phone calls or virtual meetings.</span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> <li><strong><span data-contrast="auto">Work Environment</span></strong><span data-contrast="auto">: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. </span><span data-ccp-props="{" 201341983":0,"335559739":0,"335559740":278}"=""> </span></li> </ul> <p><strong><span data-contrast="auto">Perks</span></strong><span data-ccp-props="{" 335559738":240,"335559739":240}"=""> </span></p> <ul> <li><span data-contrast="auto">Competitive Salary</span></li> <li><span data-contrast="auto">Medical, Dental, Vision, Life and LTD benefits</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">PTO + Company Holidays</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Yearly CEU Stipend</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Collaborative Environment</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Remote-first setting</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> </ul> <p><strong><span data-contrast="auto">Benefits:</span></strong><span data-ccp-props="{" 335559738":240,"335559739":240}"=""> </span></p> <ul> <li><span data-contrast="auto">401(k)</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">401(k) matching</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Dental Insurance</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Health insurance</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Life insurance</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Paid time off</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Professional development assistance</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> <li><span data-contrast="auto">Vision insurance</span><span data-ccp-props="{" 335559739":0}"=""> </span></li> </ul> <p><span data-ccp-props="{" 335559739":0}"=""> <span style="text-decoration: underline;"><strong>Schedule:</strong></span></span></p> <ul> <li>Monday-Friday, 8am-5pm with 1 day per week being 10am-7pm </li> <li>Monday-Thursday, 7am-5pm AZ time</li> </ul> <p><strong><span style="text-decoration: underline;">Base Compensation: </span></strong>$88,000-$103,000</p> <p><em><span data-contrast="none">Ascend Healthcare Inc.</span></em><span data-contrast="none"> </span><em><span data-contrast="none">is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</span></em><span data-ccp-props="{" 335559739":0}"=""> </span></p> <p><em><span data-contrast="none">Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.</span></em><span data-ccp-props="{" 335559739":0}"=""> </span></p><div class="content-conclusion"><p><em>Ascend Healthcare</em> <em>is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</em></p> <p><em><span class="TextRun SCXW252750165 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW252750165 BCX8">Ascend</span><span class="NormalTextRun SCXW252750165 BCX8"> Healthcare </span><span class="NormalTextRun SCXW252750165 BCX8">participates</span><span class="NormalTextRun SCXW252750165 BCX8"> in conducting comprehensive background checks and drug screenings for all potential employees as a </span><span class="NormalTextRun SCXW252750165 BCX8">contingency</span><span class="NormalTextRun SCXW252750165 BCX8"> to gaining employment status.</span></span><span class="EOP SCXW252750165 BCX8" data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559738":0,"335559739":0,"335559740":279}"=""> </span></em></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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5. HOW DO YOU PROCESS INFORMATION?

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