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US Virtual - Inbound Voice Sales Specialist (Home Entertainment and Appliance) Work from Home
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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title : Inbound Voice Sales Specialist (Home Entertainment and Appliance)
Location : Remote
About Us
LG Appliances is recognized for its high-quality, innovative, and stylish home appliances that cater to the needs of modern households. With a focus on technology, energy efficiency, and customer satisfaction, LG Appliances continues to be a trusted choice for consumers seeking reliable and feature-rich home appliances.
Role Overview The Home Entertainment & Appliance Voice Sales Specialist is a sales-first role within LG's ePromoter Program, focused on driving revenue through high-intent inbound voice calls. This position requires confidently leading consultative sales conversations, uncovering customer needs, guiding product decisions, and closing purchases within a single interaction while delivering a premium customer experience.
You're a Great Fit If You Have
High School Diploma or GED required.
1-2+ years of sales experience in a voice or high-touch environment (retail, call center, or similar)
Proven ability to meet or exceed sales targets (conversion, revenue, AOV)
Strong verbal communication and confidence leading conversations
Experience handling objections and closing sales in real time
Ability to multitask while navigating systems during live calls
Preferred:
Experience selling appliances, TVs, or consumer electronics
Familiarity with promotions, bundling strategies, or upselling frameworks
Experience in performance-driven environments with KPIs
What You'll DoLead High-Intent Sales Conversations
Handle inbound voice calls from customers actively considering a purchase
Take control of the conversation using structured discovery (needs, budget, timeline, use case)
Guide customers from consideration to decision to purchase within a single interaction
Drive Conversion and Revenue
Use consultative selling techniques to increase conversion rate (CVR), average order value (AOV), and revenue per call
Confidently ask for the sale and move customers toward checkout or order placement
Recognize and act on buying signals to prevent drop-off
Maximize Value Through Bundling and Promotions
Leverage SMSM (Spend More Save More) and other promotional offers to increase basket size
Recommend bundles (e.g., appliance packages, TV with soundbar) based on customer needs
Position promotions clearly and accurately to create urgency and confidence
Handle Objections and Reduce Purchase Friction
Address common barriers, including:
Price comparisons or competitor pressure
Delivery timing and logistics
Installation, haul-away, and warranty concerns
Turn hesitation into action by providing clear and confident next steps
Own the End-to-End Sales Experience
Guide customers through:
Product selection
Promotion application
Order placement and checkout steps
Ensure all details (pricing, delivery, services) are clearly understood before closing
Deliver a Premium Customer Experience
Build trust through confident and knowledgeable communication
Balance speed with personalization, avoiding over-talking or over-specifying
Adapt tone and approach based on customer intent and behavior
Leverage Tools and Insights
Utilize CRM systems and internal tools (e.g., real-time guidance like Wingman)
Track interactions, follow-ups, and outcomes
Continuously apply coaching feedback and performance insights
Success Factors for Working from Home To thrive in this remote role, you'll need:
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
