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Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.
What Benefits do you offer?
40% Discount on most merchandise!
Fun contests / rewards and recognition programs
Paid Training from the comfort of your home
Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
Pay = $19.00/hr *compensation may differ due to individual state wage requirements*
Essential Functions: The nuts and bolts
Troubleshoot, answer text chats and respond within 5 seconds to live chat requests
Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
Work closely with other departments to resolve issues including but not limited to service calls for all brands
Assist with developing written customer responses
Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
Project a professional company image through text chat interaction
Provide visitors with product or service information
Promote Williams-Sonoma, Inc products and/or services in a positive way
Categorize and assign chat sessions appropriately
Perform other duties assigned
Qualifications: What you need to apply
3+ months Design experience Required
High School Diploma or GED
Attention to detail with a superior customer service attitude
Maintain confidentiality and professionalism at all times
Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
Strong written communication skills are required
Enjoy working independently with excellent problem-solving and decision-making skills
Good self-management and motivation
Strong interpersonal skills
Computer Savvy / Internet Research ability
Must be experienced with instant messaging
Ability to navigate websites and multiple systems while maintaining multiple written conversations
Computer literate with the ability to type minimum 35 wpm
Practice active listening skills
MUST be confident to communicate in English (written and verbal)
Important Facts: MUST HAVE THESE FOR CONSIDERATION
Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
On site opportunity requires you to be on premise 5 days / week
