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As the Sr. Client Development Manager, you will be a key member of client team managing the Venmo program. Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Responsibilities
Serve as liaison between client and Synchrony Financial.
Understand Venmo dynamics and execute strategies that drive growth.
Monitor progress to program goals and proactively identify areas of opportunity.
Assess key portfolio performance metrics to determine optimal program strategies.
Identify client CTQs and lead cross functional business teams to deliver.
Identify and implement programs to enhance profitability and reduce costs.
Provide leadership to all strategic program projects and initiatives, with responsibilities managing ancillary products and benefits for PayPal & Venmo.
Lead operating reviews and portfolio performance reviews with client.
Provide value-added analysis and reporting to evaluate and drive program performance.
Support and sell in to client, new initiatives & marketing programs/products.
Oversee compliance / regulatory matters related to portfolio.
Assure all contractual obligations are being met.
Provide leadership for all program Terms & Conditions and Change in Terms execution.
See corporate complaints through to resolution and communicate to HQ.
Perform other duties and/or special projects as assigned.
Requirements
Bachelor’s degree or minimum of 8 years of equivalent work experience in the Financial Services field.
Minimum of 6 years of client management experience or retail card experience, including leading teams.
Minimum of 5 years’ project management experience.
Minimum of 3 years’ experience in delivering formal communications to either senior business leaders or key external business partners.
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Nice-to-haves
Project management experience within the financial services or retail industry.
Credit Card, digital or retail branded credit card experience.
Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.
Strong marketing and analytic skills
Proven ability to influence corporate decision makers; strong negotiating skills
Ability to demonstrate innovation and creative approaches to business needs
