Zoho CRM Expert

Job Description:

• This is a remote position. Zoho CRM Experts / Zoho Bigin Experts
• As a Zoho CRM Expert / Zoho Bigin Expert at WITTIGONIA digital, you will configure, customize and maintain CRM systems to support sales, marketing and customer service teams.
• In this remote role, you will ensure CRM processes are efficient, data is clean, workflows are automated, and system analytics provide actionable insights.
• You’ll be a key contributor to improving customer journeys through both Zoho CRM and Zoho Bigin .
• Set up, customize and maintain Zoho CRM modules: fields, layouts, permissions, workflows, automations and dashboards
• Manage Bigin pipelines and small‑business workflows; configure teams, roles, and flows between Zoho Bigin and other Zoho tools or third‑party apps
• Ensure data integrity: cleaning, deduplication, import/export, synchronization and audit of CRM & Bigin records
• Build reports and dashboards to track lead generation, opportunity pipelines, and customer lifecycle metrics
• Train end users, support adoption, document best practices and create process guidelines
• Troubleshoot system issues, oversee permissions & access control, maintain security settings in line with GDPR / local privacy requirements

Requirements:

• Demonstrable experience with Zoho CRM and Zoho Bigin , including setup, customization, workflows and automations.
• Strong data‑management skills: record‑keeping, data hygiene, integration skills, synchronization across systems
• Ability to build useful dashboards, analytic reports and insights from CRM & Bigin usage
• Experience training or supporting users, producing documentation or process standards
• English fluency (written and spoken); fluency in one additional major language preferred (German, French, Portuguese, Italian or Spanish)
• Excellent problem‑solving skills and attention to detail; proactive in suggesting improvements

Benefits:

• Work remotely with flexibility and autonomy in a digital‑first team
• Hands‑on opportunity to work across enterprise CRM and small‑business CRM platforms
• Exposure to international clients and cross‑functional teams
• Professional growth: opportunities for certifications, best‑practice training, and continual refinement of CRM strategies