About the position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Fund Order Processing team. This role is located in [Lake Mary, Florida] - 4 day in office expectation.
Responsibilities
- Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
- Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.
- Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.
- Provides support to business and technology managers.
- Handles complex client inquiries and requests.
- Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Requirements
- Bachelor’s degree in Business, Finance, or related field required.
- Typically 3+ years of experience in transaction processing or related field within financial services.
- Strong leadership and team management abilities.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration skills across diverse teams.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- generous paid leaves
- paid volunteer time
