Call Center Sales Advisor I (Hybrid - Miami area required)

$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!) Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives? Look no further! What sets this position apart from the rest? Let's begin with a $1,000 sign-on bonus! Let's talk about INCENTIVE: Renewal Desk - An additional average of $5.38 per hour week over week In addition, this position also includes a compensation package that includes: 1. Paid Training 2. Medical, Dental and Vision Insurance 3. Life Insurance 4. 401K, Employer match 5. Employee Assistance Program (EAP) 6. Paid Time Off (PTO - includes vacation, sick and personal days) 7. Interval Perks - Free vacation stays What are you waiting for? Do not miss out on a great opportunity! Apply today to become a part of a collaborative environment with great team members and exceptional leadership This position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service. Responsibilities: Works from the Predictive Dialer/provided lists to: Call members who need their memberships renewed. Call members who want to upgrade membership or to encourage them to upgrade membership. Call members whose membership has become delinquent to reinstate their membership. Call existing resort owners from an existing solicitation file. Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc. Answers questions on all Interval International products and exchanges. Meets monthly renewal goals based upon assigned working area. Meets monthly Preferred goals based upon assigned working area. Maintains a minimum of 90% performance on call monitoring. Performs other related duties as required. Knowledge, Abilities, and Skills Must possess a minimum of two years telephone sales experience. Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits. Must be computer literate. Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer. Must possess excellent customer skills. Must have excellent telephone etiquette. Must possess excellent oral and written communication skills. Must be detail oriented and possess excellent organizational skills. Must possess excellent negotiating and sales skills. Must be able to work shifts. Physical Requirements: Employees in this position will sit for extended periods of time speaking on the phone and working on the PC . The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.<img src="https://www.jobg8.com/Tracking.aspx?S%2fIDIV7CcjWOfE3cEl%2fsywx" width="0" height="0">

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...