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Client Support Specialist

May 12, 2026

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Client Support Specialist serves as the critical first point of contact for Lyra clients seeking high-quality mental health care. This is a vital, client-facing role that supports individuals beginning their care journey. Key responsibilities include conducting needs assessments, connecting clients to appropriate care, performing risk triage and escalation to our clinical teams, and answering benefit, product, and technical questions. Lyra provides extensive training on how to support our clients and meet them where they are in their care journey. Above all, this team member is committed to supporting each client with confidence and compassion. This is a high-volume, performance-driven contact center environment where proficiency in managing all inbound channels-calls, emails and chats is essential. Must be able to work one of the following shifts: Sunday - Thursday 11:30am - 8pm PT Responsibilities<div> <ul> <li> Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday </li> <li> Conduct needs assessment and educate clients about Lyra’s services and benefit offerings </li> <li> Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate to ensure clients receive an appropriate level of support </li> <li> Engage in feedback and frequent self-assessment of strengths and areas for growth </li> <li> Work well in a structured team environment </li> <li> Demonstrate flexibility with shift changes. </li> <li> Excellent communication skills: written and verbal </li> <li> Technical: You easily navigate through Customer Relationship Management tools. </li> <li> Ability to handle a high volume workload either through chat, email or phones and the ability to pivot between servicing channels as needed </li> </ul> </div> Qualifications <div> <ul> <li> Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role. </li> <li> Demonstrate exceptional writing skills and the ability to provide information in a clear and concise manner while conveying a warm and friendly tone </li> <li> Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up new tools/systems quickly. </li> <li> This role requires flexibility to work evenings, weekends, and holidays as part of our regular coverage schedule. </li> </ul> Desired Skills: <ul> <li> Experience working remotely is a plus. </li> <li> You are passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies. </li> <li> You have a proven track record of working across multiple teams in a highly-collaborative manner to support members. </li> <li> Prior experience working in healthcare and/or a technology environment preferred. </li> </ul> </div> <div>$24 - $24 an hour</div>As a full-time Client Support Specialist, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $24 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: <ul> <li>Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)</li> <li>Lyra for Lyrians; coaching and therapy services</li> <li>Competitive time off with pay policies including vacation, sick days, and company holidays</li> <li>Paid parental leave</li> <li>401K retirement benefits</li> <li>Monthly tech allowance</li> <li>We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! </li> </ul> We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health <a href="https://www.lyrahealth.com/workforce-privacy-notice/" style="font-size: 11pt;">Workforce Privacy Notice</a>. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information <a href="https://privacy-central.securiti.ai/#/dsr/be61bec1-10a5-47ac-94ab-3055974aefb1" style="font-size: 11pt;">form</a>. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact <a href="mailto:globaldpo@lyrahealth.com" style="font-size: 14.6667px;">globaldpo@lyrahealth.com</a>. For more information about how we use and retain your information, please see our <a href="https://www.lyrahealth.com/workforce-privacy-notice/" style="font-size: 11pt;">Workforce Privacy Notice</a>."

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...