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Customer Service Field Technician

May 9, 2026

ABE Equipment is looking for a motivated, self-starting, team-oriented Customer Service Field Technician. We are a world leader in providing top-notch beverage production and packaging equipment around the globe. We pride ourselves on having the best customer service in the industry and maintaining the solid reputation we have built over the years. If you are looking for a fast-paced, ever-challenging career, then we may have the opportunity for you. This position requires a high mechanic aptitude and strong communication skills. To learn more about us check out this video: https://vimeo.com/600448886 Required Knowledge, Skills, and Abilities

Authorized to work in the United States without Company sponsorship.
Basic to moderate computer literacy/competency. Ability to learn/work within computerized tracking/business systems for the purpose of reviewing inventory levels, ordering parts, review machine component listing, etc.
Conceptual and logical thinking organized and having the ability to multi-task and prioritize tasks and workload.
This Field Service Technician role requires the ability to work extended hours and travel a great deal. The Field Service Technician may be needed to travel with little notice to customer locations most anywhere in the US. As the skill set of this service technician matures, they may also be asked to travel internationally.
Strong oral and written communication skills. Developed interpersonal and negotiations skill set. Composed and able to listen and professionally respond to customer concerns.
Strong technical skills set and ability to problem solve mechanical, electrical, and electronic systems.

Preferred Knowledge, Skills, and Abilities:

Post high school technical schooling/accreditation. Associates or bachelor’s degree in engineering or technical field.
Experience as a customer service or field service representative, serving in a problem solving and or technical role.
Experience with Continuous Improvement, Lean Manufacturing methodologies, KanBan, 5-S, Process Flow/Value Stream Mapping.

Essential Functions of Job Under the Direction of Leadership:

Serve as point person with customers, addressing concerns and needs.
Provide real-time technical support including mechanical, electrical, and programing. Problem solving customer issues and bring to resolution, while maintaining financial and resource balance for the Company.
Assist with the returns of parts from customers that may or may not be defective and research why the part was returned.
Serve as liaison with vendors and suppliers, communicating issues and concerns, dates & deadlines, etc.
Assist with communication, coordination, and shipment of needed parts to customers.
Train and educate customer in the use/application of Norland products.
Capture customer concerns in Quality Assurance NCP/CAPA database.
Uses current and any new CRM/ERP/Inventory software to document communications, parts sales, incidents, etc. of customers.
When serving in the capacity of a field tech, complete the Installation parts list to ensure arrival with needed support equipment and tools. Serve as company liaison and complete related reports.
Assist with writing troubleshooting and maintenance bulletins for Norland equipment manuals as time permits.
Works to ensure adherence to standard operating procedures and ensuring product quality outcomes.
Actively supports and enforces plant safety processes and practices.
Supports Continuous Improvement initiatives.
Contributes to the success of the business and team by accomplishing individual accountabilities and needed results
Other duties as assigned.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...