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Labcorp is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the East Coast.
Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
Provide support to all assigned accounts, which includes but is not limited to:
Running reports
Ordering kits
Monitoring TAT
Dealing with lab issues
Specialty pricing requests
Updating Salesforce, EMR, and portal requests (75% of job responsibilities)
Execute all internal sales operations needed to establish a new practice, including:
Shipping kits
Coordinating portal set-up with IT and portal usage (add users, resend invites, etc.)
Developing intervention/remediation plans as needed
Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts.
Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities.
Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders.
Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports.
Qualifications
High school diploma or equivalent
Bachelor’s degree in life sciences (preferred)
3 or more years of Customer Success, Account Management, or Sales Experience in the Diagnostics segment (preferred)
Requirements
Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.
Previous laboratory or diagnostics sales experience.
Excellent communication skills, both written and verbal.
Salesforce experience.
Benefits
Comprehensive benefits including:
Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
