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PM Front Desk Agent

May 7, 2026

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.Job Description SummaryThe PM Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk during the PM/evening shift. The PM Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their PM shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. </li><li>Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. </li><li>Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>Issue, control and release guest safe-deposit boxes.</li><li>Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>Perform other duties as assigned.</li></ul><ul></ul>Additional Job Information/Anticipated Pay RangeQUALIFICATIONS AND REQUIREMENTS:<ul><li>High School diploma or equivalent required.</li><li>One year of previous hotel experience, or retail customer service preferred.</li><li>Previous experience in a full-service hotel is strongly preferred.</li><li>Ability to speak, read, and write fluent English; other languages beneficial.</li><li>Professional verbal and written communication skills.</li><li>Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>Experience with Microsoft Office and Opera systems preferred.</li><li>Will be required to obtain a ServSafe certification.</li><li>May be required to obtain a TIPS certification.</li><li>Valid driver’s license required.</li><li>Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>Frequently handling objects and equipment.</li><li>Standing for extended periods of time.</li><li>Will be required to work PM/Evening shift, weekends, and holidays.</li></ul>BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>Medical, Dental and Vision Insurance</li><li>Health Savings Account with Company Match</li><li>401(k) Retirement Plan with Company Match</li><li>Paid Vacation and Sick Days</li><li>Sonesta Hotel Discounts</li><li>Educational Assistance</li><li>Paid Parental Leave</li><li>Company Paid Life Insurance</li><li>Company Paid Short Term and Long Term Disability Insurance</li><li>Various Employee Perks and Discounts</li><li>Hospital Indemnity</li><li>Critical Illness Insurance</li><li>Accident Insurance</li></ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...