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Answer, screen and process a high volume of incoming calls in a professional manner.
Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions.
Responsibilities
Answer, screen and process a high volume of incoming calls in a professional manner.
Directs patient access to the practice by scheduling and canceling patient appointments for a a multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Communicates, to patients and external external ordering physicians' offices, complex exam preparations instructions.
Requirements
Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics
Must have experience with scheduling patient appointments, insurance verification and medical terminology
MUST BE LOCATED IN TEXAS TO APPLY
Nice-to-haves
MA experience is a plus but not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
