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Serve as the primary point of contact for a portfolio of enterprise customers from contract signature through long-term account management.
Own onboarding, ongoing customer support, and retention and growth of enterprise relationships and revenue.
Deliver responsive customer service to LATAM customers, including timely acknowledgement and resolution of issues.
Build customer relationships to identify requirements and manage expectations.
Collect, communicate, and champion customer feedback internally to influence programmatic and technical improvements.
Retain and grow LATAM accounts across hardware and service revenue.
Own assigned accounts to achieve forecasted revenue on or ahead of schedule while tracking readiness, requirements, schedules, and risks.
Identify and lead process and system enhancements to improve cross-functional handoffs, customer experience, and business scalability.
Requirements:
Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate plus 2+ years of professional experience.
2+ years of consulting or project management experience.
1+ year of experience in a customer-facing role.
Fluent in English and Spanish.
Significant knowledge or experience in one of these industries: reseller, maritime, aviation, mobile backhaul, or satellite communications.
Experience managing multiple projects and delivering under tight time and resource constraints.
Strong problem-solving skills and the ability to investigate beyond the obvious answer.
Significant technical knowledge of Starlink or telecommunications in at least one area such as satellites, ground network, or user terminals.
Ability to turn customer feedback into actionable improvements.
Excellent written and verbal communication skills, including the ability to craft and present professional presentations.
Excellent empathy, active listening, and resiliency skills.
Ability to read contract documents and discern requirements and deliverables.
Must be available to work extended hours and/or weekends as needed.
Willingness to travel as needed to customer sites and meetings.
Must meet ITAR requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise be eligible to obtain required U.S. Department of State authorizations.
Benefits:
Base salary range of $80,000-$100,000 for Level 1 or $95,000-$125,000 for Level 2.
Eligibility for long-term incentives, including company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock through an Employee Stock Purchase Plan.
Comprehensive medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance and life insurance.
Paid parental leave, 3 weeks of paid vacation, 10 or more paid holidays, and paid sick leave.
