Customer Service Representative (CSR) | Part-Time | ₱125/hour | Hybrid (Quezon City) | Philippine Standard Time
Company Description
AHEAD is the leading and most awarded tutorial and review center in the Philippines, with over 25 years of experience and more than 100,000 students served. Renowned for our high success rates in college entrance exams, AHEAD is committed to innovation, academic excellence, and leadership development. Founded by Rossana Llenado, the company continues to shape future-ready learners through top-tier review programs and personalized educational services.
Role Description
We’re looking for a
Customer Service Representative (CSR) who will serve as a critical bridge between the Sales and Operations teams. This role combines client engagement with operational support, perfect for someone who thrives in a dynamic, people-oriented environment.
As the face of AHEAD in our Quezon City office, the CSR ensures smooth client journeys, guides intern performance, and coordinates across departments to uphold a seamless experience for students and parents alike.
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Rate: ₱125/hour (fixed)
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Contract Type: Independent Contractor
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Work Schedule: 2-4 hours/day, 6 days a week
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Work Setup: Hybrid – 3 days onsite in Quezon City, 3 days remote
What You’ll Do
Train and support interns in:
- Responding professionally to client inquiries
- Explaining review programs and addressing concerns clearly
- Promoting and upselling review packages tailored to client needs
- Building strong client relationships and encouraging repeat business
- Review and give feedback on how interns interact with clients (e.g., via Facebook Messenger and comments)
- Assist with day-to-day client needs and ensure a smooth onboarding and support process
- Coordinate with Sales, Operations, and Academic departments to align client servicing and internal processes
- Act as the main point of contact for client-facing concerns at the review center
Who You Are
- A graduate of Business Administration, Marketing, or any closely related field
- Experienced in sales, customer service, or client support roles
- Proficient in using Facebook and digital platforms for professional communication
- A strong communicator with excellent interpersonal skills
- Able to train, mentor, and supervise interns effectively
- Organized, solutions-oriented, and dependable
- Willing and able to report onsite to the Loyola Heights Quezon City office 3x per week
Why Join Us?
In this role, you’ll be more than a support agent, you’ll be a connector between teams, a mentor to interns, and a trusted guide for our clients. If you’re looking for meaningful, people-first work with a leading education company, we’d love to meet you.
Job Type: Part-time, Contractual
Pay: ₱125.00 per hour
Work Schedule: 4 hours per day, 6 days a week
Work Setup: Hybrid (3 days onsite at our Quezon City office, 3 days remote)
Job Type: Part-time
Pay: Php125.00 per hour
Benefits
- Flexible schedule
- Work from home
Experience:
- Customer Service: 3 years (Preferred)
Work Location: In person
